Membership conditions
The terms and conditions applying to the membership of CPH Advantage
Applicable as per 23 January 2014
1. Definitions
CPH means Københavns Lufthavne A/S, Company Registration (CVR) No 14707204, Lufthavnsboulevarden 6, 2770 Kastrup, Denmark. Email: cphadvantage@cph.dk
CPH Advantage means an advantage scheme offered by CPH to Members to earn Bonus Points at the Shops. Earned Bonus Points can be used in The Shops, excluding though CPH Parking (including add-on products) and CPH Apartment. Various benefits when making purchases from partners in CPH Advantage may also be offered.
CPH eCommerce means the CPH e-commerce portal where products from the Tax-free Shop can be pre-ordered. Links to the websites where the Member can pre-order parking and access to the CPH Apartment lounge are also available on the CPH e-commerce portal.
The Shops currently means the Tax-free Shops, certain shops, restaurants and bars etc. in CASC, CPH Parking (including certain add-on products) and CPH Apartment.
CASC means Copenhagen Airport Shopping Center. This definition covers the terminal area in Copenhagen Airport, including any locations airside, landside, indoor and outdoor.
Members means natural persons registered with CPH Advantage and to whom a Membership Card has been issued.
Actual Membership Card means the magnetic card that Members receive when having registered with CPH Advantage. The Membership Card issued is subject to the provisions on payment substitutes of the Danish Payment Services and Electronic Money Act.
Electronic Membership Card means the electronics Membership Card that Members can order as an app for smartphones, tablets or the like. The Electronic Membership Card contains a QR-code which by being scanned can identify the Member in the same way as the Actual Membership Card. The Electronic Membership Card is subject to the provisions on payment substitutes of the Danish Payment Services and Electronic Money Act.
Membership Card means a generic term for the Actual Membership Card and Electronic Membership Card together.
Membership Site means www.advantage.cph.dk
Membership Year means the Membership Year starting on the first day of the calendar month in which the Member registers with CPH Advantage and also includes the subsequent 11 calendar months.
Tax-free Products means products purchased from the tax-free operator by pre-orders on CPH eCommerce.
Basis Points means Bonus Points earned for each purchase based on the membership level.
Extra Points means Bonus Points earned in connection with campaigns.
Bonus Points means the collective definition of Basis Points and Extra Points.
Bonus Bank means the system administering the Member's account. The Member is able to see any changes in the earned or used Bonus Points when visiting the Bonus Bank.
2. Registration and resignation
A person must be 18 years of age in order to become a Member.
No fee or other payment is required in order to become a member of CPH Advantage.
Registration is possible in 3 ways.
2.1 Registration in person in connection with campaigns
In case of registration in person the applicant fills in a registration form and provides his or her email address. The applicant will then receive an email from CPH with the login to the Membership Site. When the applicant has registered on the Membership Site and accepted these terms and conditions applying to the membership of CPH Advantage, the applicant is a member of CPH Advantage. The Member can then collect the Actual Membership Card at the information desk in the terminal 3 arrivals hall or at the Nytorv information desk at Copenhagen Airport. The Member can also order the Electronic Membership Card.
2.2 Online registration
In case of registration online the applicant registers on the Membership Site. When the applicant has registered on the Membership Site and accepted these terms and conditions applying to the membership of CPH Advantage and activated the membership by clicking on the link in the email sent to the Member, the applicant is a Member of CPH Advantage. The Member can then collect the Actual Membership Card at the information desk in the terminal 3 arrivals hall or at the Nytorv information desk at Copenhagen Airport. The Member can also order the Electronic Membership Card.
2.3 Registration by mobile phone
The applicant can register with CPH Advantage by using the CPH mobile app or Android. The registration details must be filled in and the applicant accepts these terms and conditions applying to the membership of CPH Advantage. The membership is activated by clicking on an activation link. The Member is then able to collect the Membership Card at the information desk in the terminal 3 arrivals hall or at the Nytorv information desk at Copenhagen Airport.
The Member can also order the Electronic Membership Card.
2.4. Resignation and termination
Members may resign his or her membership of CPH Advantage by submitting a written or electronic notification to CPH at any time and without giving any notice.
If the Member exercises his or her right to withdraw his or her consent concerning the processing of personal data, see Clause 6, such withdrawal is deemed to be a resignation of the membership of CPH Advantage.
CPH may also terminate the Member's membership without giving any notice and without giving any reasons by submitting a written or electronic notification to such Member.
3. Bonus
3.1 Earning and use of Bonus Point
Members earn Bonus Points when making purchases in the Shops by registration of the Membership Card. For CPH Parking (including add-on products) the Member can only earn Bonus Points when making online purchases by registration of the Membership Card.
The Member may use the Bonus Points earned to pay in whole or in part for products bought in the Shops, though excluding CPH Parking (including add-on products) and CPH Apartment, by registration of the Membership Card.
3.1.1 Earning of Bonus Point
The Member is able to earn 2 types of Bonus Points; Basis Points and Extra Points.
Basis Points can be earned on all purchases, see Clause 3.1. Basis Points will be earned for the purchase price for the entire purchase with the exception of the part of the purchase paid for by Bonus Points.
Extra Points are earned in connection with campaigns and calculated on the basis of the price for the entire purchase.
The Member does not earn any new Bonus Points for the part of the product paid for by Bonus Points.
The earned Basis Points and Extra Points (the "Bonus Points") are specified separately in the Member's account with the Bonus Bank. Bonus Points earned when purchasing products from the Tax-free Shops (including via online orders) and certain shops, restaurants and bars etc. in CASC will be deposited in the Member's CPH Advantage account within 24 hours after the purchase. Bonus Points earned when purchasing parking (including add-on products) online and access to the CPH Apartment lounge are deposited in the Member's CPH Advantage account within 24 hours after the day of use, ie the day when the Member uses the service ordered. If a Member exercises his or her right of cancellation after making the purchase, the earned Bonus Points will be cancelled.
3.1.2 Membership level, Basis Points and Membership Year
CPH Advantage has 3 different membership levels; CPH Advantage Basic, Plus and Premium. A Member's membership level at a specific point in time depends on the Member's accumulated purchases during the Membership Year.
The earning of Bonus Points depends on the Member's membership level at the time of making the purchase.
The calculation is made on the basis of the following criteria:
|
Status |
Bonus Points on purchases of DKK 1,000 |
|
CPH Advantage Basic |
1,000 points |
|
CPH Advantage Plus |
1,500 points |
|
CPH Advantage Premium |
2,000 points |
The Member's membership level as a CPH Advantage Basic, Plus or Premium Member depends on the purchase(s) made during the Membership Year.
In case of purchases between DKK 0 - 1,999 during a Membership Year the Member becomes a CPH Advantage Basic Member.
If the Member's purchases exceed DKK 2,000 but is less than DKK 10,000 during a Membership Year, the Member becomes a CPH Advantage Plus Member.
If the Member's purchases exceed DKK 10,000 during a Membership Year, the Member becomes a CPH Advantage Premium Member.
The Member will advance to a higher membership level when the Member's total purchases during the Membership Year exceed the specified threshold amounts.
The Member's membership status is carried forward to the next Membership Year. The Member's status is calculated at the end of each Membership Year on the basis of the purchase(s) made in the preceding Membership Year.
The value of each Bonus Point is DKK 0.015. Depending on the membership level, the Member will receive Basis Points equal to the following:
CPH Advantage Basic: 1.5% of the purchase
CPH Advantage Plus: 2.25% of the purchase
CPH Advantage Premium: 3% of the purchase
3.1.3 Special welcome
As a special welcome it is possible for a new Member to advance to a higher membership level quicker in the month of registration and during the subsequent 2 months. If the Member's total purchase(s) in the month of registration and/or during the subsequent 2 months amount(s) to minimum DKK 500, the Member will advance to membership level CPH Advantage Plus. If the Member's purchase(s) in the same period exceed(s) DKK 2,500, the Member advances to the membership level CPH Advantage Premium. The thus acquired membership level is kept for the first and second Membership Years irrespective of any purchases in the rest of the first and second Membership Years. At the beginning of the third Membership Year the membership level will depend on the second Membership Year.
3.1.4 Campaigns
CPH may offer special opportunities to earn Bonus Points on registration or at any other time during the Membership Year. This type of Bonus Point is called an Extra Point. But CPH is not under any obligation to offer such opportunities. Information in such regard can be found on the Membership Site.
3.2 Bonus Bank
The Member can see the Bonus Points accumulated in the Member's personal account at any time. The Member is also able to see the historical data for the accumulation and use of Bonus Points.
3.3 Use of Bonus Point
Any Bonus Points earned may only be used to purchase products in the Tax-free Shop by registration of the Membership Card, herunder by reservation on CPH eCommerce. The Member must have earned minimum 7,500 Bonus Points in order to use any Bonus Points.
When using the Bonus Points, the Member must use all earned Bonus Points in connection with the purchase. If the Member's earned Bonus Points exceed the value of the purchase, only the value of the purchase will be deducted from the Member's account with the Bonus Bank.
When earned Bonus Points are used, the Member's account with the Bonus Bank will be reduced by the number of points that is the equivalent of the price for the purchase if the full price for the purchase is paid by using Bonus Points. If only a part of the price for the purchase is paid for by Bonus Points, the bonus balance will be reduced by the part of the price for the purchase that is paid for by using Bonus Points and the remaining part of the price for the purchase is paid by other means, for example by Dankort, credit card or in cash.
If the Member wishes to use his or her Bonus Points, such wish must be indicated when ordering products on eCommerce, or when paying at the cash register in the tax-free shops in Copenhagen Airport by registration of the Membership Card.
Some products cannot be paid for by Bonus Points, thereby resulting in payment only being possible by ordinary methods of payment.
If the Tax-free Shop offers several bonus, discount or loyalty concepts, the Tax-free Shop may refuse any combination by the Member of such concepts. The Tax-free Shop may also determine that only CPH Advantage or one of the other concepts can be used to earn Bonus Points/discount on a purchase and/or payment by earned Bonus Points etc.
Payment for products ordered on eCommerce is made when the products are collected from the Tax-free Shop.
If some products cannot be delivered, the order will be reduced accordingly as well as any Bonus Points used if the price for the purchase is less than the value of the Bonus Points used.
If the Member does not collect the pre-ordered products, the order will be cancelled and any Bonus Points used will be returned to the Member's bonus account.
3.4 Payment of bonus balance
The Member may demand that CPH pay out the balance of the earned but not used Bonus Points at nominal value.
If the Member demands payment of the balance of the earned but not used Bonus Points, such demand must be made no later than 4 years after the time of earning, see Clause 3.5.
3.5 Expiry of Bonus Points
Any Bonus Points earned will expire 3 years as from the time of earning. When using Bonus Points, the Bonus Points first earned will automatically be used before any Bonus Points subsequently earned.
The Member's right to use Bonus Points ceases to exist and is forfeited in case of any termination howsoever caused of the membership of CPH Advantage. However, the Member may demand payment of the balance for up to 12 months after the Bonus Points have expired, see Clause 3.4.
3.6. Administrative fees in relation to payment
If the Member demands payment of earned but not used Bonus Points before expiry, CPH will deduct an administrative fee of DKK 100.
No administrative fees will be charged regarding payment of Bonus Points after expiry.
4. CPH Advantage benefits
4.1 Use of CPH's wireless network (WIFI)
The Member has unrestricted access to CPH's wireless network at Copenhagen Airport. Special terms and conditions in addition to these terms and conditions applying to the membership of CPH Advantage apply to the access and use of such service. The terms and conditions are available on the login page of CPH's wireless network (WIFI). The Member may only use the free WIFI access at Copenhagen Airport when the Member is at Copenhagen Airport in connection with a flight arrival or a flight departure. Any other use will result in the Member's free WIFI access being blocked.
4.2 Ordering selected services
The Members are able to purchase the following services on the Membership Site and on eCommerce:
- CPH Lounge
- CPH Parking
The services may be paid for by credit card or Dankort when placing the order.
The use of such services is subject to special terms and conditions in addition to these terms and conditions applying to the membership of CPH Advantage. Such terms and conditions are available during the order process before completion of the purchase.
4.3 Pre-order of products on CPH eCommerce
The Member can access CPH eCommerce on the Membership Site where products can be pre-ordered to be collected and paid for later in the Tax-free Shop.
The Member does not become liable or otherwise obliged when placing the pre-order. After the pre-order has been placed, the product can be viewed, purchased and paid for in the Tax-free Shop.
4.4 Partners
Further benefits from CPH and CPH's partners are also available to the Member. Any information about such partners can also be found on the Membership Site.
Special terms and conditions apply to the use of such services. The terms and conditions are available on the Membership Site.
4.5 Access to benefits in CASC
Benefits from selected businesses and food and beverage outlets at Copenhagen Airport are available to the Member. The benefits could be discounts, upgrades or special offers. Any information about such benefits is available on the Membership Site.
The use of such services is subject to special terms and conditions in addition to these terms and conditions applying to the membership of CPH Advantage. The terms and conditions are available on the Membership Site.
4.6 Changes in the relating benefits
CPH may change the benefits, products and services on offer to the Members without giving any notice. The benefits in force at any time are available on the Membership Site.
5. Security
Together with the Shops and the other partners CPH ensure compliance with the provisions of both the Danish Payment Services and Electronic Money Act and the Danish Act on Processing of Personal Data for the purpose of protecting the Member.
The Member is asked to keep the Membership Card in a secure place that cannot be accessed by any third party and not to keep the password together with the Membership Card. If the password is kept on a durable medium, it is recommended that a third party does not have any access to such medium.
If the Membership Card has been lost, stolen or the Member does no longer have the Membership Card in his or her possession, CPH must be notified immediately atcphadvantage@cph.dk or by phone to +45 32 31 36 60 so that the Membership Card may be blocked.
CPH will then issue a new Membership Card to the Member which the Member can collect at the information desk in the terminal 3 arrivals hall or at the Nytorv information desk at Copenhagen Airport.
5.1. Your liability in connection with misuse
You are liable for losses caused by misuse of the Membership Card and your personal site on the Membership Site with such limitation following from Section 62 in the Danish Payment Services and Electronic Money Act (Act no. 385 of 25 May 2009):
5.1.1 Membership Card
The Customer is responsible for up to DKK 8,000 for others’ unauthorised use of the Membership Card, if the Customer has failed, as soon as possible after becoming aware of it, to inform CPH of the loss, theft, misappropriation or misuse of the Membership Card (see Section 5).
If the Customer has acted intentionally or fraudulently, the Customer is liable for the full amount.
CPH is liable for the unauthorised use of the Membership Card outside of the above situations, and for unauthorised use that occurs after CPH’s receipt of notice from the Customer.
CPH may require further details about the unauthorised use, such as copies of police reports, etc.
5.1.2 Membership Site
If your username and password have been misused by someone else, you must cover losses up to 1,100 DKK (excess), unless further liability follows under other rules.
You must cover losses up to 8,000 DKK (excess) if the password has been used and:
• You have disclosed the password to the person who made the unauthorized use and you did not know or should have known that there was a risk of misuse, or
• The unauthorized use has been made possible by as a result of your gross negligence.
You are liable for the loss in full if the password has been used in connection with the misuse and you have disclosed the password to the person who misused your personal page, and you knew or should have known that there was a risk of misuse.
You are moreover liable for loss in full if you have acted fraudulently or intentionally failed to fulfill your obligations to protect your password or failed to block your username after you became aware that someone else knew the password.
You are not responsible for losses incurred after CPH has been notified that the user name must be blocked.
6. Consent to use purchase information and other submitted personal information in terms of marketing
6.1 Consent to use preferential information, purchase information and browsing behaviour in terms of marketing.
When registering with CPH Advantage, the Member gives his or her consent to CPH registering, storing and using information about the Member's submitted preferential information, see Clause 6.2, about the Member's purchasing behaviour, see Clause 6.3, and the Member's browsing behaviour, see Clause 6.4, in terms of marketing. It means that on the basis of i) the Member's behaviour when making purchases and when visiting CPH eCommerce and ii) the personal information submitted by the Member, CPH may use such personal information to distribute relevant marketing material in the form of offers, campaigns, competitions, new products etc targeted at the Member. The consent applies to the marketing of CPH's own products as well as to the marketing of products by the businesses and food and beverage outlets in CASC, any partners and the airlines operating at Copenhagen Airport at any time. A list of the businesses in CASC is available by clicking on the following link:
http://www.cph.dk/CPH/DK/MAIN/Shopping+og+mad/Butiksoversigt/
A list of the food and beverage outlets in CASC is available by clicking on the following link:
http://www.cph.dk/CPH/UK/MAIN/Shopping+and+Eating/Where+to+Eat+and+Drink/
A list of the partners is available by clicking on the following link:
https://advantage.cph.dk/en/about/Pages/Mine-fordele.aspx
A list of the airlines operating at Copenhagen Airport is available by clicking on the following link: http://www.cph.dk/CPH/DK/MAIN/Foer+afrejse/Flyselskaber.htm
6.2. Preferential information
If - when registering or at a subsequent point in time - the Member has ticked off special product areas in which the Member is interested, the Member gives his or her consent to CPH using such personal information in compliance with Clause 6.1.
6.3 Purchasing behaviour
CPH registers and stores general information about the Member and the purchase in connection with the completion of a purchase where Bonus Points are not used for the purpose of completing such purchase, issuing Bonus Points and for marketing purposes targeted at the Member.
CPH only registers the information necessary for the completion of the purchase, including the information to be used in connection with the order confirmation and the registration of Bonus Points in connection with the completion of a purchase where Bonus Points are used.
6.4 Browsing behaviour
When the Member has logged in by using the user name and password on websites relating to CPH Advantage, CPH registers the information about the Member's behaviour. The registration includes the IP address, cookies (log files) and CPH's IT systems. When using the same IP address to access websites relating to CPH Advantage, the Member receives offers etc about products and services that the Member - when using the same IP - has previously been interested in. The registration in CPH's IT systems is used, among other things, to prepare relevant marketing targeted at the Member.
7. CPH's status
CPH is only the contracting party when entering into agreements on parking and access to the lounge. All other products and services offered to the Members are offered by a third party and CPH is only the intermediary of CPH Advantage. As a consequence, it is only the provider in question of the product/service that is liable for the product/service sold and any defects in such products/services or any other type of breach.
Reference is made to the terms and conditions in this regard of the individual shop. Any inquiries and complaints etc relating to products and services can only be made directly to the Shop offering the product or service in question. Nor does CPH incur liability if a Shop moves or closes or if the Shop has handled any issues relating to CPH Advantage incorrectly.
8. Assignment of rights
The Member's membership rights and obligations may not be assigned to any others without CPH's prior, written consent. But the right to payment of the remaining balance of Bonus Point may be passed on to any heirs.
CPH may assign any rights and obligations in respect of the Member to any third party without the Member's consent. If such assignment takes place, the Member accepts that any customer information, personal information and any purchase information is passed on to the party acquiring and/or adopting CPH's rights and obligations.
9. Changes in these terms and conditions applying to the Membership
CPH may change these terms and conditions applying to the membership and the CPH Advantage concept at any time by giving a reasonable notice. A notice of 1 month is always a reasonable notice.
Notice on changes will be given directly to the Member for example by letter or email. The member is solely responsible for not receiving notice on changes if the Member has not notified CPH of email or address changes.
The amended terms and conditions are considered accepted unless the Member before the date of entry into force has informed CPH that the Member does not wish to be bound be the new terms and conditions.
If the Member informs CPH that the Member does not wish to be bound by the new terms and conditions, the Membership will be considered as terminated at the time CPH receives of the notification.
10. Disputes - governing law - mandatory provisions
Any disputes between a Member and CPH are to be settled under Danish law by CPH's home court.
The terms and conditions do not deprive the Members who are consumers of any rights under mandatory provisions.
11. Customer service
On the CPH Advantage portal the Member has access to his or her personal information about his or her status, purchases, accumulation, use of Bonus Points, the balance for any earned Bonus Points etc as well as other relevant information.
If the Member has any questions or for example believes that the correct number of Bonus Points has not been added in connection with a purchase on eCommerce etc, the Member is to contact CPH Advantage customer service.
CPH Advantage customer service can be contacted by writing an email to:cphadvantage@cph.dk or at tel + 45 32 31 36 60. When contacting CPH Advantage, the membership number must be specified.
The terms and conditions applying to the membership of CPH Advantage